Firstly think about the purpose of the process you are assessing. What is it intended to deliver? Once you have that clear in your mind, then rate the following:
- How often is the output or deliverable (information, data, product, materials) incomplete, to the point necessary for the next group of people to perform the required sequence of steps?
- How often do the next group of people have to circle back with people in the process before, to ask for missing information or perform a task that should already have been done?
- How often is the output from the process different (quality and consistency of information) from person to person performing the task?
- How often is the information recorded missing from the location where it is retrievable by people further down stream?
- How often are there significant differences in the speed in which people perform the steps and activities to produce the process output or deliverable?
1 always - 2 frequently - 3Sometimes – 4Rarely – 5Never
Total your score. If the result is 10 or less then your process needs to be redesigned and is costing your organization in time, and undoubtedly quality.
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